Hi, Using RT 3.6.7.
I want to initiate a ticket and send a standard email out with an attachment that will be different each time. My thinking was as follows: Users creates new ticket in queue with a subject. Selects ticket and changes the requester to the person who will get the email. Selects a reply on the ticket and attaches the document. Now, instead of typing out the same email body every time or copying and pasting from an old one, I would like to use the scrips and templates to do that. I would think I need to put a condition to only send the template when the status is changing from New to Open. As there could be further correspondence later I don't want the standard template to go out after the initial email. Can anyone help out with this? Point me in the right direction to write user-conditions. Or maybe there is a better way to do this? Thanks, Stefan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
