What version of RT are you running? How did you install it and have you made any modifications to it since the install? I can't remember if RT creates non privileged users by default when a ticket is create via email.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of jacharbonneau Sent: Friday, October 24, 2008 7:05 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] outside email I have also went into the RT_SiteConfig and changed Set($SenderMustExistInExternalDatabase , undef) i changed the undef to 0 will this also cause issue if i have set the everyone group to create and reply i have also set unpriviledged group to create and reply also. Eli Altman wrote: > > What message/error are you getting, exactly? Have you set the CreateTicket > and ReplyToTicket for Everyone? > > Elias > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > jacharbonneau > Sent: Thursday, October 23, 2008 11:03 AM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] outside email > > > Wondering how to have anyone send an email to a certain mailbox in our > company's email that is associated with a queue in fetchmail. I have > created > the queue and the mailbox and email address but i can only send from email > accounts that i have put into users on rt. is there a way so that anyone > can > send an email to the mailbox with out getting denied and without having to > manually put the person's out side email address in rt and associate it > with > a queue. > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
