Hello, we are still struggling with setting up queue-specific RTFM articles, to no avail so far. Except setting up the article structure itself, is there anything else to be done? Do all articles have to be categorized to make this work? Do these articles have to be in a special class? Is it necessary to create any custom field to have the drop-down list shown?
I would really appreciate any hint or experience! Submitting to rt-bugs did not bring any reaction... Bernhard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
