I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and it's root/password account works fine. I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth working). Before I even try and test my Ldap authenticate/autocreate, I try logging in as root/password.
In my browser I get this error.
RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.
(/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 73)
Mike Peachey suggested this:
This generally means that the User_Vendor.pm has not been found in the
right place to make its methods available. UpdateFromExternal is an
RT::User method, RT looks in User.pm and doesn't find it, ande then
checks for its existence in User_Local.pm and User_Vendor.pm. Obviously
it's just not finding or is unable to read User_Vendor.pm.
My <RT_HOME> is
/srv/www/vhosts/rt.mbc.qld.edu.au/
The ExternalAuth plugin was installed in:
<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/
and the only User_Vendor.pm in the whole structure is:
<RT_HOME>/local/plugins/RT-Authen-ExternalAuth/lib/RT
User.pm lives in:
<RT_HOME>/lib/RT/User.pm
and
<RT_HOME>/lib/RT/Shredder/User.pm
The v.06_2 ExternalAuth 'make install ' asked me for the location of RT.pm, and
I typed:
<RT_HOME>/lib
Have you ever seen this error? I am at a loss where to start looking, there
doesn't seem to be much in the log files. I've attached my RT_SiteConfig.pm
and my system configuration from within RT.
Any suggestions would be gratefully accepted.
Much thanks.
Michael Mollard
Network Administrator
Moreton Bay College
[EMAIL PROTECTED]
http://www.mbc.qld.edu.au
Ph: (Direct) 07 3907 5712 / (Mob) 0417 631 801
Fax: 07 3390 8919 ( http://www.mbc.qld.edu.au )
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Perl v5.8.8 under linux Apache2::Access v2.000002; Apache2::Connection v2.000002; Apache2::Const v2.000002; Apache2::Log v2.000002; Apache2::Module v2.000002; Apache2::RequestIO v2.000002; Apache2::RequestRec v2.000002; Apache2::RequestUtil v2.000002; Apache2::Response v2.000002; Apache2::ServerRec v2.000002; Apache2::ServerUtil v2.000002; Apache2::Status v4.00; Apache::DBI v1.07; Apache::Session v1.87; Apache::Session::Generate::MD5 v2.11; Apache::Session::Lock::MySQL v1.01; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; APR v0.009000; APR::Const v0.009000; APR::Pool v0.009000; APR::Status v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.04; CGI v3.42; CGI::Cookie v1.29; CGI::Util v1.5_01; Class::Container v0.12; Class::Data::Inheritable v0.08; Class::Inspector v1.23; Class::ReturnValue v0.55; Clone v0.29; constant v1.05; Cwd v3.2701; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DBD::mysql v3.0002; DBI v1.50; DBIx::SearchBuilder v1.54; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.20; Devel::StackTraceFrame v1.20; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Email::Address v1.889; Encode v2.26; Encode::Alias v2.10; Encode::Config v2.05; Encode::Encoding v2.05; Errno v1.0901; Exception::Class v1.26; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::ShareDir v1.00; File::Spec v3.2701; File::Spec::Functions v3.2701; File::Spec::Unix v3.2701; File::Temp v0.20; FileHandle v2.01; GD v2.41; GD::Image v2.27; HTML::Element v3.23; HTML::Entities v1.32; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.40; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.48; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.19; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.71; Locale::Maketext::Lexicon::Gettext v0.16; Log::Dispatch v2.21; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v2.04; Mail::Field v2.04; Mail::Field::AddrList v2.04; Mail::Field::Date v2.04; Mail::Field::Generic v2.04; Mail::Header v2.04; Mail::Internet v2.04; Mail::Mailer v2.04; Mail::Util v2.04; MIME::Base64 v3.07; MIME::Body v5.427; MIME::Decoder v5.427; MIME::Entity v5.427; MIME::Field::ContDisp v5.427; MIME::Field::ConTraEnc v5.427; MIME::Field::ContType v5.427; MIME::Field::ParamVal v5.427; MIME::Head v5.427; MIME::Parser v5.427; MIME::QuotedPrint v3.07; MIME::Tools v5.427; MIME::Words v5.427; mod_perl v2.000002; mod_perl2 v2.000002; ModPerl::Const v2.000002; ModPerl::Global v2.000002; ModPerl::Registry v1.99; ModPerl::RegistryCooker v1.99; ModPerl::Util v2.000002; Module::Versions::Report v1.06; overload v1.04; Params::Util v0.33; Params::Validate v0.91; POSIX v1.09; re v0.05; Regexp::Common v2.122; Regexp::Common::delimited v2.106; RT v3.8.1; RT::Authen::ExternalAuth v0.06_02; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; Scalar::Util v1.19; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.13; Text::Template v1.45; Text::Wrapper v1.02; Time::HiRes v1.86; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; utf8 v1.06; vars v1.01; warnings v1.05; warnings::register v1.01; XSLoader v0.06; RT ConfigActiveStatus new, open, stalled Active_MakeClicky AmbiguousDayInFuture 0 AmbiguousDayInPast 0 AutoCreateNonExternalUsers 0 AutoLogoff 0 CanonicalizeOnCreate 0 CanonicalizeRedirectURLs 0 CommentAddress [EMAIL PROTECTED] CorrespondAddress [EMAIL PROTECTED] CustomFieldValuesSources DashboardAddress DashboardSubject %s Dashboard: %s DatabaseHost localhost DatabaseName rt3 DatabasePassword Password not printed DatabasePort DatabaseRTHost localhost DatabaseType mysql DatabaseUser rt_user DateDayBeforeMonth 1 DateTimeFormat DefaultFormat DefaultSearchResultFormat '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' DefaultSummaryRows 10 DevelMode 0 DisableGraphViz 1 EmailFrequency Individual messages EmailInputEncodings utf-8, iso-8859-1, us-ascii EmailOutputEncoding utf-8 EnableReminders 1 ExternalAuthPriority My_LDAP ExternalInfoPriority My_LDAP ExternalServiceUsesSSLorTLS 0 ExternalSettings My_LDAP, HASH(0x804a7010) ExtractSubjectTagMatch Regexp ExtractSubjectTagNoMatch Regexp ForwardFromUser 0 FriendlyFromLineFormat "%s via RT" <%s> FriendlyToLineFormat "%s of Moreton Bay College Ticket #%s":; GnuPG Enable, 0, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC GnuPGOptions homedir, /srv/www/vhosts/rt.mbc.qld.edu.au/var/data/gpg HomepageComponents QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage, Dashboards InactiveStatus resolved, rejected, deleted LexiconLanguages * LinkTransactionsRun1Scrip 0 LogDir /srv/www/vhosts/rt.mbc.qld.edu.au/var/log LogStackTraces 1 LogToFile debug LogToFileNamed rt.log LogToScreen debug LogToSyslog debug LogToSyslogConf LogoURL /NoAuth/images/bplogo.gif LoopsToRTOwner 1 MailCommand sendmailpipe MailParams MasonParameters MaxAttachmentSize 10000000 MaxInlineBody 12000 MessageBoxHeight 15 MessageBoxRichText 1 MessageBoxWidth 72 MessageBoxWrap HARD MinimumPasswordLength 5 NetServerOptions NotifyActor 0 OldestTransactionsFirst 1 Organization mbc.qld.edu.au OwnerEmail root PlainTextPre 0 Plugins RT::Authen::ExternalAuth PreviewScripMessages 0 RTAddressRegexp [EMAIL PROTECTED] RecordOutgoingEmail 1 RedistributeAutoGeneratedMessages privileged SMTPDebug 0 SelfServiceRegex Regexp SendmailArguments -oi -t SendmailBounceArguments -f "<>" SendmailPath /usr/sbin/sendmail ShowBccHeader 0 ShowTransactionImages 1 ShowUnreadMessageNotifications 1 StandaloneMaxServers 1 StandaloneMaxSpareServers 0 StandaloneMinServers 1 StandaloneMinSpareServers 0 StrictLinkACL 1 Timezone Australia/Brisbane UseFriendlyFromLine 1 UseFriendlyToLine 0 UseTransactionBatch 0 UsernameFormat concise WebBaseURL http://rt.mbc.qld.edu.au/ WebDefaultStylesheet web2 WebDomain localhost WebFlushDbCacheEveryRequest 1 WebImagesURL /NoAuth/images/ WebNoAuthRegex Regexp WebPath WebPort 80 WebSecureCookies 0 WebURL http://rt.mbc.qld.edu.au// WikiImplicitLinks 0 rtname Moreton Bay College RT VariablesRT::BasePath /srv/www/vhosts/rt.mbc.qld.edu.au RT::BinPath /srv/www/vhosts/rt.mbc.qld.edu.au/bin RT::EtcPath /srv/www/vhosts/rt.mbc.qld.edu.au/etc RT::LocalEtcPath /srv/www/vhosts/rt.mbc.qld.edu.au/local/etc RT::LocalLexiconPath /srv/www/vhosts/rt.mbc.qld.edu.au/local/po RT::LocalLibPath /srv/www/vhosts/rt.mbc.qld.edu.au/local/lib RT::LocalPath /srv/www/vhosts/rt.mbc.qld.edu.au/local RT::LocalPluginPath /srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins RT::MasonComponentRoot /srv/www/vhosts/rt.mbc.qld.edu.au/share/html RT::MasonDataDir /srv/www/vhosts/rt.mbc.qld.edu.au/var/mason_data RT::MasonLocalComponentRoot /srv/www/vhosts/rt.mbc.qld.edu.au/local/html RT::MasonSessionDir /srv/www/vhosts/rt.mbc.qld.edu.au/var/session_data RT::SbinPath /srv/www/vhosts/rt.mbc.qld.edu.au/sbin RT::VERSION 3.8.1 RT::VarPath /srv/www/vhosts/rt.mbc.qld.edu.au/var Perl configuration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.16, archname=i586-linux-thread-multi uname='linux cara 2.6.16 #1 smp thu may 17 14:00:09 utc 2007 i686 i686 i386 gnulinux ' config_args='-ds -e -Dprefix=/usr -Dvendorprefix=/usr -Dinstallusrbinperl -Dusethreads -Di_db -Di_dbm -Di_ndbm -Di_gdbm -Duseshrplib=true -Doptimize=-O2 -march=i586 -mtune=i686 -fmessage-length=0 -Wall -D_FORTIFY_SOURCE=2 -g -Wall -pipe' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBUGGING -fno-strict-aliasing -pipe -Wdeclaration-after-statement -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64', optimize='-O2 -march=i586 -mtune=i686 -fmessage-length=0 -Wall -D_FORTIFY_SOURCE=2 -g -Wall -pipe', cppflags='-D_REENTRANT -D_GNU_SOURCE -DTHREADS_HAVE_PIDS -DDEBUGGING -fno-strict-aliasing -pipe -Wdeclaration-after-statement' ccversion='', gccversion='4.1.2 20070115 (prerelease) (SUSE Linux)', gccosandvers='' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=4, prototype=define Linker and Libraries: ld='cc', ldflags ='' libpth=/lib /usr/lib /usr/local/lib libs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.4.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.4' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.8/i586-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared' Perl Include Paths (@INC) /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../local/lib /srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/lib /srv/www/vhosts/rt.mbc.qld.edu.au/bin/../lib /srv/www/perl-lib /usr/lib/perl5/5.8.8/i586-linux-thread-multi /usr/lib/perl5/5.8.8 /usr/lib/perl5/site_perl/5.8.8/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl . /srv/www
RT_SiteConfig.pm.20081028
Description: Binary data
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