Hello, Ive been battling trying to get AD external Authentication going as well. Im pretty new at RT also, but I have read over all the docs and these posts several times trying to get it working. I am having the exact same issue as Michael in this thread, and I haven't been able to resolve. Have either of you figured out a solution? When I got to my servers URL I am presented with the normal login screen, but if I try to login as root, I get this error:
RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu th/autohandler/Auth line 82) If I refresh in the browser it then takes me to roots home screen and everything functions as normal. I can logout and repeat, I have to refresh once to get in. If I try to login as an AD user, I get this error: Can't call method "Disabled" on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 971. I have drilled over my RT_SiteConfig.pm and compared it to the ones posted on the lists. I turned on logging to file and it didn't generate anything I could see that was related. I checked file permissions on the files listed below and they are OK. Thanks in advance for all the great help. Sean -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Peachey Sent: Monday, October 27, 2008 2:55 AM To: Michael Mollard; RT Users Subject: Re: [rt-users] Ldap Authentication setup question Michael Mollard wrote: > Mike, > Let me know when you're up and about again. I've installed RT::Authen::ExternalAuth v.06_2 and now just logging in as local root generates this error. > > RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. (/srv/www/vhosts/rt.mbc.qld.edu.au/local/plugins/RT-Authen-ExternalAuth/ html/Callbacks/ExternalAuth/autohandler/Auth line 73) This generally means that the User_Vendor.pm has not been found in the right place to make its methods available. UpdateFromExternal is an RT::User method, RT looks in User.pm and doesn't find it, ande then checks for its existence in User_Local.pm and User_Vendor.pm. Obviously it's just not finding or is unable to read User_Vendor.pm. File permissions perhaps? -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
