Hi All,
I am running RT 3.4.5 pgsql + Ubuntu as the backend.
I have created a custom field "AssistedBy" as a Custom Fields for Ticket
Transactions and type "Select one value" and applies to ticket transactions.
I have created one more Custom field "Assistance" (Applicable to Tickets ).
I would like to know how to write a scrip which will update Assisatnce( In
tickets ) based on the value of AssistedBy ( Transactions ).
For Eg:-
If AssistedBy(Transcation CF) = manju on resolve it should update
Assistance(Ticket CF) = manju
Hope I am clear on my question. I would greatly appreciate any input from you
guys.
Thanks in advance
Regards,
Manjunath
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