Apologies if this is the wrong place to send this, but I'm hoping that someone might be able to give me a little help with a custom Scrip.
I'm using RT 3.6.6. I'd like to put together a custom condition and custom action that amount to the following: On resolve, notify all members of group "GroupName" who are neither the actor nor the requestor on the ticket I've been able to get little pieces of this, but I don't know the object model (or perl, for that matter) well enough to get the whole thing working. Can anyone help? Thanks much, - Ian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
