When I create a ticket, is there a way to initially fill the description with some template? Then the user can edit it, remove it if necessary.
Thanks -- Mathieu Longtin 1-514-803-8977
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
