Alex,
Two things, one is that the user must be a member in the group that has
the required rights to that queue, the second is the "ModifyTicket"
right must be given to that group for that queue. I assume they already
have "SeeQueue", "OwnTicket", etc. Hope this helps.
Kenn
LBNL
On 10/31/2008 11:07 AM, Alex Moura wrote:
> Greetings,
>
> One of our RT user accounts does not have the option to resolve tickets
> available in one specific queue, even tough we did put the account in
> the a group that other users belong and they don't have this limitation
> in the queue. Which permissions we should verify to make this user
> account (or group) to have the permission to resolve tickets?
>
> Thanks in advance
>
>
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