> I'd like to set up a mechanism that ensures that when the due date on > a ticket is updated, the due date on any tickets that depend on it > will also changes.
Well, it took a little research, but this seems to work (inspired by http://wiki.bestpractical.com/view/OpenDependantsOnResolve): Custom condition: if ( ( $self->TransactionObj->Field || '' ) eq 'Due' && $self->TicketObj->DueObj->Unix > 0) { return(1); } return undef; Custom action preparation code: 1; Custom action cleanup code: use RT::Date; my $parents = $self->TicketObj->DependedOnBy; my $id = $self->TicketObj->id; my $dueDate = $self->TicketObj->DueObj; while( my $l = $parents->Next ) { next unless( $l->BaseURI->IsLocal ); next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ ); # Only update the parent due date if it's already set. next unless defined $l->BaseObj->DueObj->Unix > 0; my $parentDueDate = $l->BaseObj->DueObj; next unless $parentDueDate->Diff($dueDate) < 0; $l->BaseObj->Comment(Content => <<END); This ticket depends on ticket \#$id which has a new due date of ${\$dueDate->AsString}. The due date on this ticket has been updated accordingly. END $l->BaseObj->SetDue($dueDate->ISO); } 1; -- Lars Kellogg-Stedman <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
