I meant the user had prefs set up before you changed the config file option. AFAIK the config file option only lists what shows is available, it doesn't actually remove a pref that is already set individually. Check in the Attributes table with select * from Attributes where Name like '%HomepageSettings'; Those are serialized preferences for the RT-at-a-glance pages.
One should be for RT::System, while any others will be for RT::User and an id in the next field. I believe you can blow those away (after backing up your db) to reset their views. I can't find it at the moment but I believe there was a write-up on the wiki for how to reset those prefs for everyone to be what you want. Kenneth Crocker wrote: > Drew, > > > Well, obviously, I could be wrong, but it was my understanding > that the point of the selection list for a home page was to determine > what was to be displayed. If it is NOT on the selection list and is > NOT selected, I don't understand why it is displayed. I'm surprised no > one else has noticed this. > > > Kenn > LBNL > > On 11/4/2008 11:22 AM, Drew Barnes wrote: >> I suspect that was an option that existed in individual preferences. >> Have you tried having a user hit the Reset to default button under >> their At-a-glance prefs? Have you set defaults (or is that only a >> 3.8.x thing?)? >> >> The config file option, I think, only displays what is available when >> you set up your own page, I don't believe it disables something which >> is already set. >> >> >> Kenneth Crocker wrote: >>> To all, >>> >>> >>> >>> I haven't heard from anyone yet. I'm on RT 3.6.6 and have set >>> my homepage configuration as: >>> >>> Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders >>> RefreshHomepage)]); >>> >>> "MyAdminQueues" does show as an option and neither does >>> "QuickCreate", which is correct. However, on the bottom of every >>> User's homepage, The "QuickCreate" option is there, even though it >>> was not selected (AND ALSO NOT available as a choice). I do not >>> understand how that can happen. Anyone with an idea on that problem? >>> Thanks. >>> >>> >>> Kenn >>> LBNL >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
