We are looking at creating a common RT system to be shared by 10 different groups. Is there some way to customize the display for newest unowned tickets to limit it to a set of select queues? I have read about changing the search, but can't seem to find how to set up the search I would need. It would need to be something like: Owner='Nobody' AND (Status = 'new' OR Status = 'open') AND (Queue = 'sysadmin-cos' OR Queue = 'Desktop-cos' OR Queue = 'SAN-cos')
I can't find a way to set up this type of search... If I try to change from AND to OR Aggregator, it seems to change all to either AND or OR... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
