Hello Thanks for the fast reply ;-). I am a newby at RT so it may sound strange, but if we do that, the users from one company can see Tickets from another company because I have all "Support" Tickets on the same Queue. I think that the solution could be to create a Queue per customer but i don't know if this is a good approach. Is this the correct way ?
Regards On Wed, Nov 5, 2008 at 5:41 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Victor, > > > Put all those users in the same group and grant "CreateTicket", > "ReplyToTicket", "SeeQueue, "ShowTicket" for the group for that Queue. That > should do it. I'd save the "Modifyticket" for the people that actually do > the work on the ticket. Hope this helps. > > > Kenn > LBNL > > > On 11/5/2008 4:43 AM, Victor Fariña Infante wrote: > >> Hello, >> I am using RT for about 3 months, and we like it a lot. >> Our problem is that we have 3 possible Ticket Openers (all from the same >> company) and when one login on the web inetrface can only see his own >> tickets, I would like that every contact of a company can see all Tickets >> from the users from his company. >> >> Is this possible ?? >> >> Thanks >> >> -- >> Victor Fariña Infante >> Responsable Tecnologías >> Tlf. +34 981 90 90 10 >> http://www.queres.es >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a >> copy at http://rtbook.bestpractical.com >> > > -- Victor Fariña Infante Responsable Tecnologías Tlf. +34 981 90 90 10 http://www.queres.es
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
