Hello, Start out by first saying that RT is a great product. Compared to every other ticketing software I've ever used, it rocks. It almost makes me want to sit at my desk all day answering tickets.
We recently updated from RT 3.6.4 to RT 3.8.1. Our users have noticed that the order of CustomFields has changed on the Basics page. Prior to upgrading, Global CustomFields were listed first with queue specific ones listed next. It seems to be reversed now, with all the queue specific fields being listed first and global CustomFields being listed at the end. Everything sorts correctly inside of its own list (ie, queue specific fields sort correctly amongst themselves). I didn't see this after searching the archive and I'm lost as to where to start looking for a solution. Thanks in advance for any guidance! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
