Hello all, I have a developer who is chomping at the bit to see if my proposed migration to RT3 will allow him to do the following. I am still working on the guts of getting our system from RT2 so while based on my reading of the list I think this is possible I thought I would ask.
So the developer wants to see about integrating our Nagios instance into RT CLI usage. He has a unique event ID and wants to pass that to RT (first idea was to make it the ticket number, but now either subject or ticket contents or custom field). The nagios system would open tickets on events and then come back and close them. The issue is this closure, he is looking for a way to not search, parse, close but rather to search then close the returned tickets and to do so with one command line call. Where I go grey and foggy, in that RT3 CLI is not something I have experience with, is if he could do the search + close operation all in scripted command line event. Thanks for the Help, Brian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com