I haven't configured $RTAddressRegexp (or $ParseNewMessageForTicketCcs)
in my RT_SiteConfig.pm.
I just specifically set $RTAddressRegexp with a regular expression to
catch all RT addresses (global and queue specific) and the addresses no
longer show when adding a reply or comment in the web interface, but
surely RT should automatically exclude globally configured _and_ queue
specific correspondence and comment e-mail addresses without the need to
configure these manually?
We do have two domain names, but I use $CanonicalizeEmailAddressMatch
and $CanonicalizeEmailAddressReplace to rewrite bton.ac.uk to
brighton.ac.uk (RT_Config.pm suggests this is /just/ for RT/User.pm?):
Set($CanonicalizeEmailAddressMatch , '@bton\.ac\.uk$');
Set($CanonicalizeEmailAddressReplace , '@brighton.ac.uk');
Either way, we don't have any e-mail addresses that forward mail to RT.
And all e-mail with the bton.ac.uk domain is rewritten at the mail hub
to brighton.ac.uk. Example headers from a comment transaction in a ticket:
Received: from mail.bton.ac.uk ([194.83.112.64] helo=mail.brighton.ac.uk) by
rt.bton.ac.uk with esmtp (Exim 4.63) (envelope-from <[EMAIL PROTECTED]>) id
1KIJx8-0003by-3f for [EMAIL PROTECTED]; Mon, 14 Jul 2008 10:02:38 +0100
To: <[EMAIL PROTECTED]>
My correspond and comment addresses are configured as:
Set($CorrespondAddress , '[EMAIL PROTECTED]');
Set($CommentAddress , '[EMAIL PROTECTED]');
Best regards,
Justin
University of Brighton.
Ruslan Zakirov wrote:
Then you both misconfigured RTAddressRegexp option in the RT config.
On Wed, Nov 12, 2008 at 11:36 PM, <[EMAIL PROTECTED]> wrote:
Hi Jerrad,
Yes, e-mails are actually being sent to the e-mail address configured in RT.
Best regards,
Justin
Jerrad Pierce wrote:
Are messages actually being sent to the RT address?
For a while we had people sending messages to
[EMAIL PROTECTED] which were forwarded to
[EMAIL PROTECTED] In this instance, RT added
@longdomain to the CC list
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
