I can use the exact template in a 3.7.2 environment without any issues.
The problem area in the template which produces no output in 3.8.1 (the section
is just blank) is:
----------------------------------------------------------------
Complete Ticket History
----------------------------------------------------------------
{
my $resolved_message = '';
my $last_content = '';
my $transactions = $Ticket->Transactions;
$transactions->Limit( FIELD => 'Type',
VALUE => 'Correspond',
ENTRYAGGREGATOR => 'OR',
OPERATOR => '=', );
$transactions->Limit( FIELD => 'Type',
VALUE => 'Comment',
ENTRYAGGREGATOR => 'OR',
OPERATOR => '=', );
while (my $transaction = $transactions->Next) {
my $attachments = $transaction->Attachments;
while (my $message = $attachments->Next) {
next unless $message->ContentType =~
m!^(text/plain|message|text$)!i;
my $content = $message->Content;
next unless $content;
next if $last_content eq $content;
$last_content = $content;
my $subject = ($message->Subject || $Ticket->Subject);
my $wrapper = Text::Wrapper->new(columns=>70);
$content = $wrapper->wrap($content);
$resolved_message .= "Subject: ";
$resolved_message .= $subject;
$resolved_message .= "\n";
$resolved_message .= "From: ";
$resolved_message .= $message->CreatorObj->RealName ||
$message->CreatorObj->EmailAddress;
$resolved_message .= "\n";
$resolved_message .= "Time: ";
$resolved_message .= $message->CreatedObj->AsString;
$resolved_message .= "\n";
$resolved_message .= "\n";
$resolved_message .= "$content\n";
$resolved_message .= "------------------------------------------------\n";
}
}
$resolved_message;
}
Anyone have any ideas, or workarounds?
Thanks
From: John Edwards
Sent: Tuesday, November 18, 2008 12:35 PM
To: '[email protected]'
Subject: Problem with AddTicketHistoryToMail Template
I've tried using the template from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail and the entire
template works perfectly with the exception of displaying the ticket history.
This is a clean 3.8.1 install, no migration and only one queue. I get no
errors and no other issues with the installation, the history displays in the
web interface perfectly.
Thanks
- John
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