So, I'm left with a legacy RT installation that has been horribly mangled by way too many sysadmins who did not truly understand how to configure RT, or at least know enough to not play with the production ticketing system :-)
My problem is, they have done database and other modifications from the defaults, therefore I can't really trust any data other than the ticket history itself, and I'd like to retain the ticket history... Has anyone done this before, and can suggest any paths to try? I know this isn't a "supported" option with RT, but I don't believe anyone intended you to just randomly try weird settings or changes on the production system... Regards, Cassandra Brockett Barracuda Networks, Inc. ---------------------------------- Barracuda Networks makes the best spam firewalls and web filters. www.barracudanetworks.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
