I think ForwardFromUser config option might help. If it's not then I don't get what exactly you want.
On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman <[EMAIL PROTECTED]> wrote: > I'm fresh from a successful upgrade to 3.8.1. > > One thing users asked for was to be able to forward out of RT. When I > forward out of RT I get an email with things like this: > >> This is forward of transaction #66135 of a ticket #4081 > > Then a mime-attachment.eml > > So this wasn't the expected behavior. Users wanted, well, an *email* > that looked just like the process when they use reply, but now 'From' > their email to someone else so they can fob off the ticket/email/issue > to someone outside the RT system (like management...). > > Anyone have a way to make Forward work like this? > > Carolyn > > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
