I have a queue which ticket reporter can reply to but they cannot create tickets by email. when trying to create ticket to this queue there are 2 emails sent back to the user "Ticket creation failed" "No permission to create tickets in the queue ". another email is "Extended mailgate error" with body: "Couldn't create ticket from message with commands, fallback to standard mailgate.
Error: No permission to create tickets in the queue " how can I block these emails to be sent back to the creator? Can I control the email content? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
