It happens if the content comes from a custom field type of text or wiki format.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Hoover Sent: 27 November 2008 08:05 To: Alex Young Cc: RT Users Subject: Re: [rt-users] Including RTFM articles in RT replies when WYSIWYG editor enabled I second that. Are you seeing these problems coming from a custom field of type text or wiki format? Matt On Wed, Nov 26, 2008 at 3:23 AM, Alex Young <[EMAIL PROTECTED]> wrote: I have a slight problem including RTFM articles in a ticket reply when WYSIWYG editor is enabled. Everything looks like and it adds the text to the reply, but when it sends it truncates the text, sends a partial email and records the corrupt message. There are also spaces inserted midway into words in the reply. It does this consistently every time, so if the same RTFM article is included it puts the spaces in the same place and truncates the end of the message at the same place too. If the WYSIWYG editor is disabled, then it includes the text verbatim and doesn't truncate the message. This is version RT 3.8.1 and RTFM 2.4.0. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
