hi, i need to make a report which will say what tickets in given queue given users worked on (last month), and how much time did he work on it.
something like: user: x queue: y month: 2008-11 ticket #123 - 123 minutes ticket #344 - 20 minutes and so on. the problem is that, if user fills "worked" while registering transaction (comment/reply) - it's all simple. but sometimes people forget about filling the field, and it's just later on, he/she manually changes "Time Worked" in "Basics" screen of ticket. Is there any sane way to count total number of minutes per ticket, regardless on whether it was put as "worked" in transaction, or by changing "time worked" in ticket details? Best regards, depesz -- Linkedin: http://www.linkedin.com/in/depesz / blog: http://www.depesz.com/ jid/gtalk: [EMAIL PROTECTED] / aim:depeszhdl / skype:depesz_hdl / gg:6749007 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
