Look at Active_MakeClicky in RT's config. Please, update the wiki page. On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch <[EMAIL PROTECTED]> wrote: > <<Robert Munsch.vcf>> >Reading > http://wiki.bestpractical.com/view/ClickableLinks , it seems to >reference > paths/files for 3.4 that don't exist in 3.8.x. Anyone have an >update to > this method? I'm generating tickets from a system that sends an >email alert > that contains multiple links to affected systems, and agents >will need (and > are already quite used to) being able to pull up the info >directly. The > URLs are also quite long and ugly and break across multiple >lines: > copy/paste isn't a good solution. > > Following the directions on the wiki there better (understanding them on the > third read or so...) realized I have to MAKE a file called default in that > path. OK, fine; I created that path and stuck the final code block > ('improved version') in it. > > RT is not broken - works in all respects AFAIK so far - but instead of > clickable links as hoped for, or the old plain text display of > > https://blah.com/etc > > I now have html tags enclosing the links with the huge ugly URL being > truncated in what's displayed - > > <a href=https://blah.com/etc for a very very very long > time>https://blah.com/etc trunc...</a> > > so close, but not quite. Any ideas? > > > ------------------------ > Rob Munsch > IT Administrator > http://www.PhillyCarShare.org > Our wheels. Your freedom. > 215-730-0988 x131 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
