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----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, December 09, 2008 8:22 AM Subject: RT-Users Digest, Vol 57, Issue 24 > Send RT-Users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [EMAIL PROTECTED] > > You can reach the person managing the list at > [EMAIL PROTECTED] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. rt 3.8.1: Font and spacing issues in ticket history section > issue (Janet Houser) > 2. is it possible to set up a external database query using > user's input while opening ticket? (Aleksey Tsalolikhin) > 3. Re: is it possible to set up a external database query using > user's input while opening ticket? (Jerrad Pierce) > 4. Re: Issue with RT 3.8.1 and Active Directory authentication > (Bryan McLellan) > 5. Re: rt 3.8.1: Font and spacing issues in ticket history > section issue (Bryan McLellan) > 6. Re: long page load times with many comments, was: is SELECT > GET_LOCK normal? (Bryan McLellan) > 7. Re: long page load times with many comments, was: is SELECT > GET_LOCK normal? (Ruslan Zakirov) > 8. Re: long page load times with many comments, was: is SELECT > GET_LOCK normal? (Bryan McLellan) > 9. ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems > (Ham MI-ID, Torsten Brumm) > 10. Good document on assigning rights (Bill Morton) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 08 Dec 2008 15:00:57 -0500 > From: Janet Houser <[EMAIL PROTECTED]> > Subject: [rt-users] rt 3.8.1: Font and spacing issues in ticket > history section issue > To: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=us-ascii; format=flowed > > Hi folks, > > When my users add comments while logged into rt (3.8.1), the font is very > large and the lines are > double spaced. When you reply to rt tickets via a mailer, this doesn't > happen. > > I've googled but haven't found a setting in the RT_SiteConfig file that > fixes this. > > Has anyone else seen this? > > Cheers, > > janet > > > ------------------------------ > > Message: 2 > Date: Mon, 8 Dec 2008 12:17:37 -0800 > From: "Aleksey Tsalolikhin" <[EMAIL PROTECTED]> > Subject: [rt-users] is it possible to set up a external database query > using user's input while opening ticket? > To: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi. If a user provides some input while opening a new ticket, into a > textbox in the form, in pulling data from an external source using > an External module (like Groups.pm) ? > > For example, I want the use to supply company name and location, > and the external query will fetch all the stores that particular company > operates at that location. > > Or would we have to change RT source code to do that? > > Thanks, > Aleksey > > -- > Aleksey Tsalolikhin > UNIX System Administrator > "I get stuff done!" > http://www.lifesurvives.com/ > > > ------------------------------ > > Message: 3 > Date: Mon, 8 Dec 2008 16:58:57 -0500 > From: "Jerrad Pierce" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] is it possible to set up a external database > query using user's input while opening ticket? > To: "Aleksey Tsalolikhin" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > That's not the clearest example, since a well defined location would > be a unique identifier. > However, no, you don't have to change RT. You just need to implement a > custom overlay. > Things to look at are the custom field "Include page" property and > RTx::EmailCompletion, > the desired feature does not exist out of the box. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > > > ------------------------------ > > Message: 4 > Date: Mon, 8 Dec 2008 14:53:38 -0800 > From: "Bryan McLellan" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] Issue with RT 3.8.1 and Active Directory > authentication > To: "Elton S. Fenner" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > On Mon, Dec 8, 2008 at 10:44 AM, Elton S. Fenner > <[EMAIL PROTECTED]>wrote: > >> I can login but get this message in browser: >> *Can't call method "as_string" on an undefined value at >> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm >> line 97, line 514. * >> > > This looks like it's the section of code checking the group. > > >> * 'group' => 'DSI_Rede_Usu', >> 'group_attr' => '',* >> > > Have you tried with these two lines commented out? I would think > group_attr > must be set. I believe 'uniqueMember' is what openldap uses, and active > directory uses 'member'. I also think group would be a full DN, but the > code > may search. I've never used these before myself. > > Bryan > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20081208/0ef8b49c/attachment-0001.htm > > ------------------------------ > > Message: 5 > Date: Mon, 8 Dec 2008 15:09:16 -0800 > From: "Bryan McLellan" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] rt 3.8.1: Font and spacing issues in ticket > history section issue > To: "Janet Houser" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > On Mon, Dec 8, 2008 at 12:00 PM, Janet Houser > <[EMAIL PROTECTED]>wrote: > >> When my users add comments while logged into rt (3.8.1), the font is very >> large and the lines are >> double spaced. When you reply to rt tickets via a mailer, this doesn't >> happen. > > > Have you tried turning off the WYSIWYG editor under Preferences? If this > fixes your problem I would try setting: > > Set($MessageBoxRichText, 0); > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20081208/4f5f3d2f/attachment-0001.htm > > ------------------------------ > > Message: 6 > Date: Mon, 8 Dec 2008 15:50:48 -0800 > From: "Bryan McLellan" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] long page load times with many comments, was: > is SELECT GET_LOCK normal? > To: "Ruslan Zakirov" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > On Thu, Dec 4, 2008 at 6:06 PM, Ruslan Zakirov <[EMAIL PROTECTED]> > wrote: >> Could you check if ShowMessageStanza from 3.8 repository [1] improves >> situation? See also comments below. > >> [1] >> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/share/html/Ticket/Elements/ShowMessageStanza > > Installed this and restarted. Didn't change the time to load. Pretty > stable at just under 90 seconds for this ticket. > >> Start from identifying where RT spends more time during the request. > > Turned on 'debug' logging to a file. When loading this ticket I see > many lines like this: > > [Mon Dec 8 23:37:12 2008] [debug]: We found a merged ticket.1721/1698 > (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:185) > > After the first line, it will pause for one second, then print three > more of the exact messages at the same time with the same timestamp as > the first. Four messages every second for the 90 seconds it took for > the ticket to load. > > After seeing this I opened up a few dozen tickets and watched the > debugging log. Every ticket without merges took under two seconds, > most of them a fraction of a second (short ones). Tickets with merges > took 50-110 seconds. Definitely looks like some sort of recursive loop > to do with parsing ticket merges. > > Bryan > > > ------------------------------ > > Message: 7 > Date: Tue, 9 Dec 2008 04:14:03 +0300 > From: "Ruslan Zakirov" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] long page load times with many comments, was: > is SELECT GET_LOCK normal? > To: "Bryan McLellan" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=UTF-8 > > http://rt3.fsck.com//Ticket/Display.html?id=12774 > > > On Tue, Dec 9, 2008 at 2:50 AM, Bryan McLellan <[EMAIL PROTECTED]> wrote: >> On Thu, Dec 4, 2008 at 6:06 PM, Ruslan Zakirov <[EMAIL PROTECTED]> >> wrote: >>> Could you check if ShowMessageStanza from 3.8 repository [1] improves >>> situation? See also comments below. >> >>> [1] >>> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/share/html/Ticket/Elements/ShowMessageStanza >> >> Installed this and restarted. Didn't change the time to load. Pretty >> stable at just under 90 seconds for this ticket. >> >>> Start from identifying where RT spends more time during the request. >> >> Turned on 'debug' logging to a file. When loading this ticket I see >> many lines like this: >> >> [Mon Dec 8 23:37:12 2008] [debug]: We found a merged ticket.1721/1698 >> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:185) >> >> After the first line, it will pause for one second, then print three >> more of the exact messages at the same time with the same timestamp as >> the first. Four messages every second for the 90 seconds it took for >> the ticket to load. >> >> After seeing this I opened up a few dozen tickets and watched the >> debugging log. Every ticket without merges took under two seconds, >> most of them a fraction of a second (short ones). Tickets with merges >> took 50-110 seconds. Definitely looks like some sort of recursive loop >> to do with parsing ticket merges. >> >> Bryan >> > > > > -- > Best regards, Ruslan. > > > ------------------------------ > > Message: 8 > Date: Mon, 8 Dec 2008 17:26:37 -0800 > From: "Bryan McLellan" <[EMAIL PROTECTED]> > Subject: Re: [rt-users] long page load times with many comments, was: > is SELECT GET_LOCK normal? > To: "Ruslan Zakirov" <[EMAIL PROTECTED]> > Cc: [email protected] > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1 > > On Mon, Dec 8, 2008 at 5:14 PM, Ruslan Zakirov <[EMAIL PROTECTED]> > wrote: >> http://rt3.fsck.com//Ticket/Display.html?id=12774 > > Note that to read that, login as guest/guest. > > That's it, thanks. Added this to RT_SiteConfig.pm. > > Set($LogToSyslog , 'info'); > > Also linked in that bug is a debian bug [1]. They also discuss that > installing the debian package 'libsys-syslog-perl' should resolve this > issue. > > Maybe RT_Config.pm should ship with LogToSyslog set to info as a > general measure rather than related to this bug? > > Bryan > > [1] http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692 > > > ------------------------------ > > Message: 9 > Date: Tue, 9 Dec 2008 10:33:38 +0100 > From: "Ham MI-ID, Torsten Brumm" <[EMAIL PROTECTED]> > Subject: [rt-users] ATx-Graph / AT 1.2.3 / RT 3.6.5 Problems > To: "RT Users" <[email protected]> > Message-ID: > <[EMAIL PROTECTED]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi RT Users, Todd, > i'm trying to get Atx-Graph from AT Repo to run, until now without > success. Has anybody got this running already? > > Any hint or suggestion where to start? > > I'm calling the Graph.html whith the same options like Results.html like > this: > http://rt3dev.int.kn/AssetTracker/Search/Graph.html?Order=ASC&Query=Type > %3D 'TelCo' AND Status !%3D 'retired'&Rows=&OrderBy=id&Format= > > My Error at the moment: > > error: Error during compilation of > /opt/rt3dev/local/html/AssetTracker/Search/Graph.html: > Can't locate object method "StatusArray" via package > "RTx::AssetTracker::Type" (perhaps you forgot to load > "RTx::AssetTracker::Type"?) at > /opt/rt3dev/local/html/AssetTracker/Search/Graph.html line 162. > > Stack: > [/opt/rt3dev/local/html/AssetTracker/Search/Graph.html:162] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:811] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:441] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211] > [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275] > [/usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121] > [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73] > [/opt/rt3dev/bin/mason_handler.fcgi:78] > > context: > ... > 158: > 159: </%INIT> > 160: <%ONCE> > 161: #my $type = RTx::AssetTracker::Type->new($session{'CurrentUser'}); > 162: my @status = RTx::AssetTracker::Type->StatusArray(); > 163: </%ONCE> > 164: > code stack: /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:445 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:246 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:211 > /usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:275 > /usr/lib/perl5/site_perl/5.8.8/Class/Container.pm:353 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:348 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:342 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:121 > /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm:73 > /opt/rt3dev/bin/mason_handler.fcgi:78 > > Thanks > > Torsten > > K?hne + Nagel (AG & Co.) KG, Gesch?ftsleitung: Hans-Georg Brinkmann > (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred > Manke, Christian Marnett? (Stellv.), Mark Reinhardt (Stellv.), Jens > Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, > USt-IdNr.: DE 812773878, Pers?nlich haftende Gesellschaft: K?hne & Nagel > A.G., Sitz: Contern/Luxemburg Gesch?ftsf?hrender Verwaltungsrat: > Klaus-Michael K?hne > > > > > > ------------------------------ > > Message: 10 > Date: Tue, 09 Dec 2008 08:01:34 -0500 > From: Bill Morton <[EMAIL PROTECTED]> > Subject: [rt-users] Good document on assigning rights > To: [email protected] > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hello All, > > I am new to RT and wondering if there is a good document out there > explaining what rights to give and where. I will have many different > queue's in my installation and want to do it right the first time. Any > help would be appreciated! > -- > > Thanks, > Bill Morton > > > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 57, Issue 24 > **************************************** _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
