I've been working on using LDAP authentication in our RT 3.6.6 installation using ExternAuth and have gotten quite a way on my own, but have run into a minor speedbump.
People here have gotten used to submitting tickets to RT via email but now we want to roll out the self-service interface, and authenticate against our Active Directory server to log in. The problem I have is that when RT automatically created the users, the RT username was set to the email address of the requestor. Now, I've discovered that the user cannot access the self-service interface unless their username is changed from their email address to their AD login. Has anyone ever seen a script that would take a list of email addresses and look up the login name? Also, does anyone know how I can get RT to use the login name instead of the email address when it auto-creates a user upon getting a ticket from a new user via email? Thanks for any pointers tossed out here - I'm a newbie when it comes to the world of LDAP and Active Directory! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
