Hi All, ok. this problem is really annoying me.
I've been following some excellent install instructions from here: http://wiki.bestpractical.com/view/Ubuntu_8.04.1 on how to install rt-3.8.1 on ubuntu 8.04. All good down to the bit on initalizing the database. At the end of the intialization i get the error: [EMAIL PROTECTED]:~/tmp/rt-3.8.1$ sudo make initialize-database /usr/bin/perl sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt3 User: rt_user DBA: root Now creating a mysql database rt3 for RT. Done. Now populating database schema. Done. Now inserting database ACLs Granting access to rt_user@'localhost' on rt3. Done. Now inserting RT core system objects Done. [Wed Dec 10 13:58:03 2008] [crit]: Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib /home/calvinc/tmp/rt-3.8.1/sbin/../lib /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm line 624. (/home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm:377) Can't locate RT/Authen/ExternalAuth.pm in @INC (@INC contains: /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib /home/calvinc/tmp/rt-3.8.1/sbin/../lib /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT.pm line 624. make: *** [initialize-database] Error 255 So the first time around, i thought that maybe i'd better install the ExernalAuth.pm plugin. so i followed the instructions and got the following success message: [EMAIL PROTECTED]:~/tmp/RT-Authen-ExternalAuth-0.06_02$ sudo make install Installing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm Installing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm Installing /opt/rt3/local/man/man3/RT::User_Vendor.3pm Installing /opt/rt3/local/man/man3/RT::Authen::ExternalAuth.3pm Writing /opt/rt3/local/man/auto/RT/Authen/ExternalAuth/.packlist Appending installation info to /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/perllocal.pod Installing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm Installing /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth So then i deleted the database reran make initialize-database. but got the same problem. So after a while i decided it was a problem with the @INC list. after some digging around, i thought i'd add the full path to ExternalAuth.pm to the PERL5LIB variable, which would add then add it to @INC export PERL5LIB=/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen after i do that i check @INC using perl -V and i get Built under linux Compiled at Nov 27 2007 10:44:36 %ENV: PERL5LIB="/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/" @INC: /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl yet when i delete the database and retry sudo make initialize-database i the list of paths within @INC displays the same as the first time - it still cant find ExternalAuth.pm strangely,.. when i try to do a make initialize-database with out the sudo i get: [EMAIL PROTECTED]:~/tmp/rt-3.8.1$ make initialize-database /usr/bin/perl sbin/rt-setup-database --action init --dba root --prompt-for-dba-password RT couldn't load RT config file /opt/rt3/etc/RT_Config.pm as: user: calvinc group: calvinc The file is owned by user root and group www-data. This usually means that the user/group your webserver is running as cannot read the file. Be careful not to make the permissions on this file too liberal, because it contains database passwords. You may need to put the webserver user in the appropriate group (www-data) or change permissions be able to run succesfully. Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt3/local/etc /opt/rt3/etc /home/calvinc/tmp/rt-3.8.1/sbin/../local/lib /home/calvinc/tmp/rt-3.8.1/sbin/../lib /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl .) at /home/calvinc/tmp/rt-3.8.1/sbin/../lib/RT/Config.pm line 410. BEGIN failed--compilation aborted at sbin/rt-setup-database line 86. make: *** [initialize-database] Error 255 which shows the correct path added into @INC here?!!! .... i'm sure it's something i've done/overlooked cos it always is.. but i just cant see it. any hints much appreciated! -- Calvin Chiang Network Admin Utilyx 1st Floor, 55 North Wharf Road Paddington London, W2 1LA Tel: 020 7087 8673 www.utilyx.com ______________________________________________________________________ "Utilyx" is the trading name of "Utilyx Limited" and "Utilyx Risk Management Limited" (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This message contains information that may be privileged or confidential and is the property of Utilyx. It is intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by any mistransmission. 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