Hello list,
I'm using this
my @exceptionList = ('[email protected]',
'[email protected]');
my $newStatus = $self->TicketObj->Status;
my $ticketRequestor = lc($self->TicketObj->RequestorAddresses);
if ($newStatus eq 'resolved') {
return if grep { $ticketRequestor eq lc($_) } @exceptionList;
return 1;
}
return;
to exclude automated systems from replies when tickets are resolved.
It's a slight mod of the "Autoreply on create with exceptions" action I
found. It seems to work, with one minor hiccup:
For the Action dropdown, I have "Notify Requestors, CCs and AdminCCs"
selected - NOT the "as comment" option. However, when I hit Resolve on
a ticket and get to the the text box for final resolution notes, I
notice it defaults to "Update Type: Comment (not sent to requestors)."
Am I mashing two things together here? Where can I change that Update
Type default, but still keep the exception check?
Thanks,
------------------------
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org <http://www.PhillyCarShare.org>
Our wheels. Your freedom.
215-730-0988 x131
BEGIN:VCARD
VERSION:2.1
N:Munsch;Robert
FN:Robert Munsch
EMAIL;PREF;INTERNET:[email protected]
REV:20080605T213203Z
END:VCARD
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
