I can't seem to get a reply sent out to requestors when a ticket is Resolved. The dropdown defaults to Comment, yes, but even when I choose Reply To <any combo>, Requestor doesn't get it. Others do: Admincc, frex, gets notified when I choose 'requestors and Adminccs," but Requestor doesn't.
I tried scrip'ing it two different ways, but there doesn't seem to be a transaction type of 'resolve' and checking for ticket status didn't seem to work, since at the time it's checked, it isn't resolved yet. I need to scrip it, because I have an exception list of automated systems that should never get any messages of any kind. For ticket creation, I'm using http://wiki.bestpractical.com/view/OnCreateAutoReplyException and tried modifying that to make a OnResolve scrip: but that's when I ran into the dual edge of no-resolve-transaction / not-resolved-status. Any ideas? ------------------------ Rob Munsch IT Administrator http://www.PhillyCarShare.org <http://www.PhillyCarShare.org> Our wheels. Your freedom. 215-730-0988 x131
BEGIN:VCARD VERSION:2.1 N:Munsch;Robert FN:Robert Munsch EMAIL;PREF;INTERNET:[email protected] REV:20080605T213203Z END:VCARD
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