Wayne Richardson wrote: > Sup jon! Fancy seeing you on the RT list. > > The Jesse that replied to you is the lead developer. What does RT do > better than OTRS? Well we haven't used it much but one thing is for sure that it's much easier to setup than OTRS. It also looks a lot cleaner than OTRS. Meaning, it's showing me what I need rather than what I don't want and vise versa.
I'd have to get back to you on more specifics later on. I really just wanted to try it out so I could see if it was worth switching. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
