On Jan 2, 2009, at 8:51 AM, Michael O' Neill wrote: > Regarding this previous post, did anyone find the answer as I have > this exact issue as well. > RTFM was upgraded from an unknown version and we lost all the > content of the RTFM articles.
Did you run the migrate-2.0-to-2.1 script? It sounds like none of the usual things I expect to see migrated as a result of that script were moved. -kevin > > > ---------- Start of article > > Bill Davis > 日付: 2006-12-19 09:56 -000 > To: rt-users > 題目: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4 > Bob Goldstein wrote: > >> I'm using RT 3.6.1 with an unknown version of RTFM installed > (though I > >> think it is probably RTFM 2.1.40 based on the time frame > installed) and > >> am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read > the > >> README file, didn't seem to fit the upgrade instructions (not > upgrading > >> > > >from a 2.0.x release), ... so tried the normal install instructions > > > >> (make Makefile.PL, make install), omitted "make initdb" because it > >> wasn't an "initial install", stopped and started the webserver. > >> > >> Appears I now have an upgraded version, however all previous RTFM > >> articles, while they still exist, have no content. > >> > >> Before I muck it up further would appreciate some advice: > >> > >> 1. How do you tell what version of RTFM is installed? ... I can't > seem > >> to find it anywhere? > >> 2. How can I get my article content back & properly complete the > >> upgrade? ... should I run the "make initdb" command or will this > >> overwrite the existing tables in the database? > >> > >> > > > > Notice that /etc/upgrades has three directories: > > 2.1.0 2.1.30 2.2.0RC2 > > > > You must apply the upgrade from these for each version > > later than the one you are upgrading. If you are starting with > > 2.1.40, then you need apply 2.2.0RC2 > > > > But also, the README left out a critical piece. > > That is, the upgrade will break the association of > > which custom fields go with which classes (which is why > > your articles now appear to have no content.) To get it back: > > > > Login the RT web interface-> > > Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select > the classes > > the customfield will apply to (the common is to select all) and > then click Send > > > > bobg > Thanks for the reply. Since I'd already run "make Makefile.PL" & "make > install", picked up the update instructions with (producing the > responses indicated): > > > [r...@blackhole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database > > --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root > > --dba-password xxxxxx > > Creating database schema. > > readline() on closed filehandle SCHEMA_LOCAL at > > /opt/rt3/sbin/rt-setup-database line 192. > > Problem with statement: > > > > CREATE TABLE Attachments ( > > id INTEGER NOT NULL AUTO_INCREMENT, > > TransactionId integer NOT NULL , > > Parent integer NOT NULL DEFAULT 0 , > > MessageId varchar(160) NULL , > > Subject varchar(255) NULL , > > Filename varchar(255) NULL , > > ContentType varchar(80) NULL , > > ContentEncoding varchar(80) NULL , > > Content LONGTEXT NULL , > > Headers LONGTEXT NULL , > > Creator integer NOT NULL DEFAULT 0 , > > Created DATETIME NULL , > > PRIMARY KEY (id) > > ) TYPE=InnoDB > > Table 'Attachments' already exists at > > /opt/rt3/sbin/rt-setup-database line 212. > > [r...@blackhole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database > > --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root > > --dba-password xxxxxx > > Done setting up database ACLs. > > [r...@blackhole RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database > > --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root > > --dba-password xxxxxx > > Use of uninitialized value in concatenation (.) or string at > > /opt/rt3/sbin/rt-se tup-database line 162. > > [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC > > (@INC contains: /opt/rt3/lib /opt/rt3/local/lib > > /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi > > /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi > > /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi > > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi > > /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7 > > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5 > > /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 > > /usr/lib/pe rl5/site_perl > > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/ > > perl5/vendor_perl/5.8.7/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i > > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi > > /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7 > > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5 > > /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 > > /usr/l ib/perl5/vendor_perl > > /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8 > > .) at /opt/rt3/sbin/rt-setup-database line 456. > > (/opt/rt3/lib/RT.pm:317) > > Can't locate /content in @INC (@INC contains: /opt/rt3/lib > > /opt/rt3/local/lib /u > > sr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5. 8.7/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-mul ti > > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi > > /usr/lib/perl5/site_pe rl/5.8.4/i386-linux-thread-multi > > /usr/lib/perl5/site_perl/5.8.3/i386-linux-threa d-multi > > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 > > /usr/lib/p erl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 > > /usr/lib/perl5/site_perl/5.8 .4 /usr/lib/perl5/site_perl/5.8.3 > > /usr/lib/perl5/site_perl /usr/lib/perl5/vendor > > _perl/5.8.8/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux- thread-multi > > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi > > /usr/lib/p erl5/vendor_perl/5.8.5/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.4/ i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi > > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 > > /usr/lib/perl 5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 > > /usr/lib/perl5/vendor_perl/ 5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 > > /usr/lib/perl5/vendor_perl /usr/lib/perl5 > > /5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at > > /opt/rt3/sbin/rt-setup -database line 456. > > [r...@blackhole RTFM-2.2.0RC4]# > This collection of errors messages didn't give me a warm fuzzy > feeling & stopping & restarting the webserver, I'm seeing the same > results: previous articles listed, but with no contents. The > configuration for RTFM also seems to have no custom fields listed. > > Ideas welcome ... > Bill Davis > > ---------- End of article > > Our ethos: protecting the future of your business > > This is an e-mail from Ethos Information Solutions Limited and is > intended only for the addressee named above. The contents of this > message should not be disclosed to any other person nor copies taken > or forwarded without written permission. Any views or opinions > presented are solely those of the sender and do not necessarily > represent the views of Ethos Information Solutions Limited. > > We do not accept any responsibility for the contents of this message > and although this message has been scanned for viruses prior to > transmission we would recommend that you check before opening any > attachments as we cannot accept liability for any damage sustained > as a result of any software viruses. 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