On Fri, 2009-01-02 at 10:50 -0500, Jesse Vincent wrote: > > > On Fri, Jan 02, 2009 at 09:07:50AM -0500, David Clymer wrote: > > I'm considering moving to RT 3.8.1 from another ticket tracking system, > > but would really like to preserve at least some of the data from the old > > system. It seems like it would be fairly easy to import basic ticket > > information into RT, but its not clear to me how to import ticket > > comments. > > One option is to disable all your scrips and call the comment/correpsond > methods. What System are you looking to move from? Someone else may > have already created a converter. >
I'm moving from IRM (http://irm.stackworks.net/), which is terrible. The problem I have is that I need to create the ticket, then capture that ticket ID so that I know what ticket to associate comments with. It would be really handy to be able to do: rt create -t ticket ... |rt edit -/comment ... -davidc -- The opposite of faith is certainty -Ann LaMont _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
