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No matter how good our spam filters are for out support email accounts, spam is going to get through, and we would prefer to err on the side of letting things in rather than dropping emails from real customers. I'm wondering if someone has any simple suggestions/plugins/etc. for adding buttons to the "RT at a glance" page that would add a "close this as spam" button next to the "Take" ticket button. I see a lot of various recipes at: http://wiki.bestpractical.com/view/SpamFiltering for filtering things. That's not my problem at present (sorting the spam into a different queue). It's what to do with it once sorted. What do others do? - -- Michael Richardson <m...@simtone.net> Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iQDVAwUBSWTdkO0sRu40D6vCAQIrQQYAsPKDEedhSB/5IIZHJBKmMu0vRhPaJaw0 HxTtRcAb3b4OVFLeVU63+ofseQO+omfmprUHNaW3sA+2EPgHsr6rS00Aa1MJ9fDU WErFKgFsqIeMkM3ltoT3ztSbOSuGS6u843jzEDcQVxAcRRmBN622W90Gnxp0YH6l L4pOUMVH9trZ0HeUyVR3j9WyrFt7B7ecZxq4yP1rO9FmCgbMMVtUdjYiWFW5FRu0 yBrd4PGlFze6sv9YQzPOe8nQu+Sdwoa5 =2Emt -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com