Our RT server (support.remc1.net) has three email addresses forwarding in for email requests.
supp...@support.remc1.net supp...@remc1.net -> supp...@support.remc1.net helpd...@bhkfirst.org -> supp...@remc1.net Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address other than supp...@support.remc1.net does not generate an autoreply. All followup correspondence does deliver fine. I thought the issue was in either RedistributeAutoGeneratedMessages or RTAddressRegexp I have tried many combinations of settings for those two variables but no change has happened. Am I looking in the wrong spot? I have also for fun tried modifying the scrip Create - Requestors and changed it from Autoreply to Requestors to Notify Requestors - that didn't work either. Am I going down the wrong track? Thanks in advance for any pointers, Scott Logs for the initial transaction are: Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net> The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net> The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net> The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net> The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net> sc...@hancock.k12.mi.us was blacklisted for outbound mail on this transaction. Skipping (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:812) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net> #28063/491008 - Scrip 18 Create - AdminCCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:21 support RT: <rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net> #28063/491008 - Scrip 4 Create - CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net> sent To: dja...@remc1.org, j...@remc1.org, l...@remc1.org, m...@remc1.org, sc...@remc1.org, t...@remc1.org (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net> #28063/491008 - Scrip 17 Create - Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net> #28063/491008 - Scrip 3 Create - Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: <rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: Ticket 28063 created in queue 'General' by sc...@hancock.k12.mi.us (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
