Hello All,
I am having issues with the reply address set by RT. I have
a slightly less than perfect environment to work with and i need some
direction. My setup is as follows:
All of my systems are in Domain1.com domain. so for example, my exchange
server is Exchange-01.Domain1.com and my RT3 server is rt3.Domain1.com. My
exchange server only accepts mail for Doimain2.com, and NOT for Domain1.com.
So i have a mailbox in Exchange, [email protected], that forwards all mail
to a contact that points to [email protected]. The mail ends up at
the RT server, and a reply email is generated. However, when the reply email
is generated it comes to the creator as [email protected] instead of
[email protected]. I have even tried adding the
$CanonicalizeEmailAddress variables to replace rt3.Domain1.com (the
generated reply address) to have it be replaced by Domain2.com, but it just
doesnt seem to be working. I even have manually added
[email protected] for the reply and comment addresses in the queue
that i am working in !
Anyone have any ideas where i need to make a change for RT to send the
proper Queue-Based reply email address ?
Here is my RT_SiteConfig.pm file for the things that i am manually changing.
<<<<<<<< /etc/rt3/RT_SiteConfig.pm >>>>>>>>
Set( $rtname, 'rt3.Domain1.com');
Set( $WebPath , "/rt3");
Set( $OwnerEmail , '[email protected]');
Set( $FriendlyFromLineFormat , "Support");
Set( $CanonicalizeEmailAddressMatch , '@rt3.Domain1.com');
Set( $CanonicalizeEmailAddressReplace . '@Domain2.com');
Set( $CorrespondAddress , '[email protected]');
Set( $CommentAddress , '[email protected]');
Any help/advise/direction that i can get will be a huge help. Thank you in
advance !
Blake Turner
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