Write a scrip that adds the user's group as an AdminCc on the ticket. Then give the AdminCc role the proper rights.
On Thu, Jan 22, 2009 at 11:19 AM, Tariq Doukkali <[email protected] > wrote: > Hello, > > > > How can I configure I on RT? > > > > 1. I have 2 Groups (group1, group2) > > 2. Users: > > - User_1_1 is member of group1 > > - User_1_2 is member of group 1 > > - User_2_1 is member of group2 > > - User_2_2 is member of group2 > > 3. Queues: > > - Queue1 > > > > 4. Users of group1 as well as of group2 create ticket on queue1. > > > > > > How can I configure it, if user_1_1 login in, he can show only his Tickets > and tickets of user_1_2 (who is on the same group) but not tickets of > User_2_1 or User_2_2. > > > > I am using RT 3.8.1 > > > > > > Many thanks > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
