I've diffed database dumps, and the codebase, but there've been no changes
that could explain RT's sudden failure to send proper requestor notifications.
It seems web-responses are not logged, cause the aforementioned exception,
and the recipient receives a message with the actual content as an "attachment"
(that apparently some clients will not display, but it ought to be
inlined anyhow)
Default "On Correspond Notify Requestors and Ccs"
Correspondence template:
RT-Attach-Message: yes
X-Priority: {my $p=$Ticket->Priority; $p=50 if $p<0; 6-(int(($p/20)+.5)||1)}
{$Transaction->Content()}
--
Cambridge Energy Alliance: Save money. Save the planet.
Delivered-To: [email protected]
Received: by 10.229.91.205 with SMTP id o13cs5011qcm;
Tue, 27 Jan 2009 13:08:18 -0800 (PST)
Received: by 10.100.126.15 with SMTP id y15mr2553096anc.38.1233090497626;
Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Return-Path: <[email protected]>
Received: from rt.cambenergy.org (71.4.180.220.ptr.us.xo.net [71.4.180.220])
by mx.google.com with ESMTP id c28si26058969anc.45.2009.01.27.13.08.17;
Tue, 27 Jan 2009 13:08:17 -0800 (PST)
Received-SPF: pass (google.com: domain of [email protected]
designates 71.4.180.220 as permitted sender)
Authentication-Results: mx.google.com; spf=pass (google.com: domain of
[email protected] designates 71.4.180.220 as permitted sender)
[email protected]
Received: by rt.cambenergy.org (Postfix, from userid 48)
id 99CC33C8404; Tue, 27 Jan 2009 16:11:20 -0500 (EST)
X-Priority: 5
Subject: [CEA Homes #2065] Jerrad Pierce/8 Beech Street,
From: "System: Administrator" <[email protected]>
Reply-To: [email protected]
In-Reply-To:
References: <[email protected]>
Message-ID: <[email protected]>
Precedence: bulk
X-RT-Loop-Prevention: CEA
RT-Ticket: CEA #2065
Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/)
RT-Originator: r...@localhost
To: [email protected]
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Content-type: multipart/mixed; boundary="----------=_1233090680-30127-31"
Date: Tue, 27 Jan 2009 16:11:20 -0500
This is a multi-part message in MIME format...
------------=_1233090680-30127-31
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
This transaction appears to have no content
------------=_1233090680-30127-31
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
RT-Attachment: 2065/23885/10114
Did adding owner to Admin CC cause this failure?
Some local code?
------------=_1233090680-30127-31--
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