That did the trick! Thanks for the quick help!
I've also updated the wiki to reflect this step that was missing from the documentation: http://wiki.bestpractical.com/view/RTFM - - - - Joshua Fiske '03, '04 Network and Security Engineer Clarkson University, Office of Information Technology (315) 268-6722 -- Fax: (315) 268-6570 I route, therefore you are. Think before you print. CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system. From: Sean McCreadie [mailto:[email protected]] Sent: Tuesday, February 03, 2009 11:29 AM To: Josh Fiske; [email protected] Subject: RE: [rt-users] RTFM 2.4.1 on RT 3.8.2 Josh, My RT_Siteconfig.pm looks like this: Set(@Plugins,qw(RT::FM)); Maybe this will help. Sean From: [email protected] [mailto:[email protected]] On Behalf Of Josh Fiske Sent: Tuesday, February 03, 2009 8:10 AM To: [email protected] Subject: [rt-users] RTFM 2.4.1 on RT 3.8.2 I am attempting to install RTFM 2.4.1 on my existing (fully functional) RT 3.8.2 installation. This is on a CentOS 5 host with RT installed in the standard location (/opt/rt3). So, I do the following (all of which complete without any error messages): cd /usr/local/src wget http://download.bestpractical.com/pub/rt/release/RTFM-2.4.1.tar.gz tar zxf RTFM-2.4.1.tar.gz cd RTFM-2.4.1 perl Makefile.PL make make install make initdb /etc/init.d/httpd restart I login to RT as a SuperUser and I don't see any reference to RTFM. I know that with other RT plugins (RT-Authen-ExternalAuth), I have needed to include a line in my RT_SiteConfig.pm. But when I tried adding this [ Set( @Plugins, (qw(RT::Authen::ExternalAuth),RT-FM)); ] and restarting, it had no impact. Any suggestions? Am I missing a simple step? Thanks, Josh - - - - Joshua Fiske '03, '04 Network and Security Engineer Clarkson University, Office of Information Technology (315) 268-6722 -- Fax: (315) 268-6570 I route, therefore you are. Think before you print. CONFIDENTIALITY: This e-mail (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system.
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