Hello Andrea! We bought the book, it is not the ultimative guide to set up a working ticket infrastructure. But it gives you some ideas how RT works, some nice examples. And it costs 30 bucks, and if it saves you 1 hour it is a good buy.
The difference between 3.6 and 3.8 are marginal It is more or less only on the WebInterface (and you can still configure 3.8 to look like 3.6). But I think a really good book which gives you an idea about how to set up ticket infrastructures in complex and/or large environments would be helpful It should not only handle the technical part but also how to organize your queues. For this kind of information I think I would spend more than 30 bucks. regards sven On Do, 2009-02-05 at 17:43 +0100, Rainer Duffner wrote: > Ham MI-ID, Torsten Brumm schrieb: > > Hi Andrea, > > > > i remember a threat like this some months ago and again: Yes, the book is > > still actual! There are many changes since 2005 but the core and most of > > the main features are working the same way. > > > > Torsten > > > > > > > That said, maybe "somebody" finds the time to do a follow-up that > O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD. > > But I guess Bestpractical makes more money by hosting trainings than > through the sales of the book... > > > > Rainer > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
