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Additional information: If I check "Edit Query" for the failed Simple Search I see: ( Requestor LIKE '[email protected]' ) AND ( Status = 'HOLD' OR Status = 'TstBenchP1' OR Status = 'TstBenchP2' OR Status = 'new' OR Status = 'open' OR Status = 'resolved' OR Status = 'stalled' ) AND ( Subject LIKE 'Pending-BD' ) ... the reason it is coming back with "0" tickets is the final "... AND (Subject LIKE 'Pending-BD'). This will never be true, "Pending-BD" was a user added status that has now been removed. I've no idea why it is popping up in this query (or why it is being searched for within the Subject field). Bill Davis Bill Davis wrote: Using RT 3.8.1 on a Fedora Core 6 Linux box ... Simple Search had been working fine, now suddenly returns "0" tickets (where a full search for the same Requestor email returns multiple tickets) with the following errors in the logs: |
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