Have you read UPGRADING.mysql? On Wed, Feb 11, 2009 at 7:03 AM, Stephen Cochran <[email protected]> wrote: > > Did some quick testing, my browser does have a RT session cookie. It stays > the same when I log in and the At a Glance page is displayed. > > Session ID stays the same when I click on a queue name. > > Session ID changes every time I click on a Ticket link in a search result. > > I haven't had to dig into how RT manages sessions, so if anyone has any > hints as to why the session cookies would be reset when moving to > Ticket/Display, let me know. > > Steve > > > > On Tue, Feb 10, 2009 at 10:58 PM, Stephen Cochran > <[email protected]> wrote: >> >> Think I've found part of the why, if not all of it. >> >> in Ticket/Elements/Tabs on line 64: >> >> if ( defined $session{'tickets'} ) { >> >> isn't evaluating to true. For some reason RT doesn't see us as having a >> session. >> >> It's possible it is related to how we have auth set up. We're using >> Apache's authnz_ldap to set REMOTE_USER so all of our internal apps are >> single-signon. But that by itself shouldn't prevent sessions. >> >> I didn't set that part up so I'll have to check into that a little >> further. >> >> Steve >> >> >> >> On Tue, Feb 10, 2009 at 9:57 AM, Stephen Cochran >> <[email protected]> wrote: >>> >>> Well it's great to see that those are there. I'll dig in and see whats >>> different (hopefully soon). >>> >>> I checked the release notes for 3.8.2 (we're on 3.8.1) and didn't see >>> anything related to this. In case I missed it, nothing that you remember >>> along those lines? >>> >>> Steve >>> >>> >>> On Mon, Feb 9, 2009 at 2:59 PM, Jesse Vincent <[email protected]> >>> wrote: >>>> >>>> On Sun 8.Feb'09 at 14:28:28 -0500, Stephen Cochran wrote: >>>> > Maybe I'm missing something really obvious...I just disabled all >>>> > local >>>> > mods just to be sure. >>>> > >>>> > I log in, and see RT at a Glance. I click on one of the Queue names >>>> > in the >>>> > Quick Search list. Now see a page with search results >>>> > (/rt3/Search/Results.html). Included in menu bar across the top of >>>> > the >>>> > ticket area is "Show Results" which is currently bold. >>>> >>>> I just did the exact same things on rt3.fsck.com. >>>> >>>> http://www.grabup.com/uploads/0c0d1b44d178ac8e72ce1e2e6f8d7a1c.png >>>> >>>> >>>> >>>> > >>>> > Click on one of the tickets, and see that ticket >>>> > (/rt3/Ticket/Display.html). I don't see any link for the search >>>> > results, >>>> > previous, next, etc in the left sidebar menu. Screenshot of what >>>> > I'm >>>> > seeing below. >>>> > >>>> > [1]http://www.cahir.net/images/rt_image.png >>>> > >>>> > Steve >>>> > >>>> > On Sat, Feb 7, 2009 at 1:43 AM, Jesse Vincent >>>> > <[2][email protected]> >>>> > wrote: >>>> > >>>> > On Fri 6.Feb'09 at 22:58:42 -0500, Stephen Cochran wrote: >>>> > > We recently upgraded to 3.8.1, and overall the interface is >>>> > so much >>>> > > better! >>>> > > >>>> > > One comment we've received from our customer support group >>>> > is that >>>> > several >>>> > > navigation features are no longer available. When viewing a >>>> > queue >>>> > or >>>> > > search, there used to be the following links/controls: >>>> > > >>>> > > which took you back to the the last search or group you had. >>>> > These >>>> > links >>>> > > seem to have disappeared from 3.8.x, and I'm wondering if >>>> > there's a >>>> > > setting to bring them back or if someone has made the >>>> > customization >>>> > > already. >>>> > > >>>> > >>>> > They sure seem to exist for me in 3.8...They're in the menu on >>>> > the left. >>>> > >>>> > References >>>> > >>>> > Visible links >>>> > 1. http://www.cahir.net/images/rt_image.png >>>> > 2. mailto:[email protected] >>>> >>>> > _______________________________________________ >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> > >>>> > Community help: http://wiki.bestpractical.com >>>> > Commercial support: [email protected] >>>> > >>>> > >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> > Buy a copy at http://rtbook.bestpractical.com >>>> >>>> -- >>> >> > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
