Hello Alberto, many Thanks for your answer !!!
The right's configurations are ok. The only problem is, that on the quick search tab the queues are sorted alphabetically. And I will define my own sorting order (not alphabetically) !!!! Chau ;-)) Von: Alberto Villanueva [mailto:[email protected]] Gesendet: Mittwoch, 11. Februar 2009 10:23 An: Tariq Doukkali Betreff: RE: [rt-users] change Queue order !!! Hello Tariq! You have to modify the "RT_Config.pm" file, or creating a new file where you generate the new combobox (or textbox,...). But I suspect the problem is about permissions. Are they right?? Because my customers (each customer, see a concrete queue) only watch their queues :) Best regards from Spain! ALBERTO VILLANUEVA VAL Consultor ____________________________________________ [cid:[email protected]] ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es<http://www.altran.es> <hr size=2 width="100%" align=center> De: Tariq Doukkali [mailto:[email protected]] Enviado el: miércoles, 11 de febrero de 2009 10:07 Para: Alberto Villanueva Asunto: AW: [rt-users] change Queue order !!! Hello, I want change the sorting order of RT-queues, because our external customers (unprivileged users) can see only one queue "inbox". Also Unprivileged users can create tickets only on this queue. After a supporter is notified, that a ticket is created, this supporter log on the server and move the ticket from inbox to the appropriate queue. The problem is, that when a support log on RT-system the inbox queue appear on the middle of the site. We have about 40 queues !!! Therefore I want change the sorting order of my queues so, that when a supporter log on, he will see inbox queue on the TOP of Quick-search tab. Best regards from Germany, Tariq Von: Alberto Villanueva [mailto:[email protected]] Gesendet: Mittwoch, 11. Februar 2009 09:57 An: Tariq Doukkali Betreff: RE: [rt-users] change Queue order !!! Hello Tariq, Could I ask to you why you want to do that?? Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ [cid:[email protected]] ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es<http://www.altran.es> <hr size=2 width="100%" align=center> De: [email protected] [mailto:[email protected]] En nombre de Tariq Doukkali Enviado el: miércoles, 11 de febrero de 2009 7:45 Para: Torsten Brumm CC: [email protected] Asunto: Re: [rt-users] change Queue order !!! Hello, I mean the queue order inside the quicksearch. Thanks Von: Torsten Brumm [mailto:[email protected]] Gesendet: Dienstag, 10. Februar 2009 20:32 An: Tariq Doukkali Cc: [email protected] Betreff: Re: [rt-users] change Queue order !!! What do you mean? The queue order inside the quicksearch? This is in alphabetical order or do you mean inside a queue, the order of tickets? For this have a look for global setting inside RT_SiteConfig.pm or under user prefs for user based. Torsten 2009/2/10 Tariq Doukkali <[email protected]<mailto:[email protected]>> Hello all, how can I change the order of my Queues ??? Many Thanks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected]<mailto:[email protected]> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
