This seems to be a recurring issue:
http://www.gossamer-threads.com/lists/rt/users/82186
http://www.gossamer-threads.com/lists/rt/users/81328
and others.
Using RT382 and we see the same thing.
During the 82186 (this) thread, there's mention of having given every queue its
own different subject line tag. I happen to fall into this category as well.
I have several queues, and each has a different subject tag (Configuration ->
Queues -> ClickonQueue then see the "Subject Tag" entry.) In particular, I've
a helpdesk@ queue which has Subject Tag of "Helpdesk Support" and a billing@
queue which has Subject Tag of "Billing Support".
I tried to follow the instructions about changing EmailSubjectTagRegex to
Set(...$rtname|helpdesk|billing...) and I just make that change in
RT_SiteConfig.pm?
The last msg on 2009-02-02 from jpierce shows "...the other half..." and I'm
not sure where that goes. Does that also go into RT_SiteConfig.pm?
Or do these changes occur in the local/lib/RT/Interface/Email_Local.pm which is
referenced at codepad: http://codepad.org/pSthWrxD?
Thank you,
PH
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