Hi! On Mi, 2009-02-11 at 14:17 -0800, Jo Rhett wrote: > Okay, this is so obvious of a requirement in a ticket system that I've > been spinning in circles assuming I'm overlooking something. However, > I haven't found it, so could someone please clue me in how to do this? I have exactly the same problem (which don't help you). I also tried the stalled method, but in "production" it's not a good solution. I thought about a search like "give me all tickets where last transaction is not from owner or system" but I failed to put this in TicketSql, maybe somebody on the listy has an idea.
or maybe configure a customfield (lastUpdateBy: owner,other), and then write a scrip which alter the customfield on every correspond, depending if the sender is equal the owner or not. Afterward you can define a simple search where lastUpdatedBy="other" I think I will try this the next days reagrds! sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
