Version of RT 3.6-- I am having an issue with users reporting that sometimes (appears randomly) the CCs (individual emails added at the time of reply/comment) are not getting the emails. The people that are not getting the emails are either users with access to RT or just random email addresses. I have confirmed that the users that have access to RT do get CCs when they are included on the Reply or Comment. I am however not able to confirm the random email address requests that appear to also have the issue. If I try to reply to the ticket (not the owner) it appears to work.
Suggestions? I checked the Scrips for onComment and onCorrespondence. Both state that it will notify the CCs. I also checked the templates, they are the standard ones that came with the RT 3.6 release. Recommendations other troubleshooting approaches to the issue? Thanks in Advance, -Mark Grob _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
