> If i follow this right, this will create a new set of tickets with > what i want, but the originals will still remain as-is, yes? I > suppose i could destroy the originals after i verify it worked. Better to merge I should think, if you're going this route. Especially since you're also going to be sending out lots of requestor notifications, which could be potentially confusing e.g; "It's already done, why are you bugging me again?" or replying to an old message with the old ticket ID.
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