Thanks Mark,
Tried that but it still doesn't work. Will try it next week when we
upgrade to 3.8.2.
Regards, Jim
-----Original Message-----
From: Roedel, Mark [mailto:[email protected]]
Sent: 12 February 2009 18:09
To: Jim Tambling; [email protected]
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
That part of it looks OK to me.
I recently had a problem with a similarly-structured scrip that
didn't seem to be firing. It turned out to be because I'd left the
"Custom Action Preparation Code" field blank. When I put a "return 1;"
into that field, it started behaving as expected.
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: Jim Tambling [mailto:[email protected]]
Sent: Wednesday, February 11, 2009 4:36 PM
To: Roedel, Mark; [email protected]
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
Thanks Mark
I tried that but it doesn't seem to work. Here's the code I put
in the scrip;
my $tickets = new RT::Tickets(RT->SystemUser)
my $id = $self->TicketObj->id;
my $queue = $self->TicketObj->QueueObj->Name;
return 1 unless (defined($id)); # Can this be undefined?
$tickets->FromSQL('Type = "reminder" AND RefersTo="'.$id.'"');
while (my $ticket = $tickets->Next) {
$RT::Logger->info("Closing associated reminder");
$ticket->SetStatus("resolved");
}
return 1;
I have zero knowledge of perl so I don't know if this is
correct.
Regards
-----Original Message-----
From: Roedel, Mark [mailto:[email protected]]
Sent: 10 February 2009 23:04
To: Jim Tambling; [email protected]
Subject: RE: [rt-users] Reminders still open after a ticket is
closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
<http://wiki.bestpractical.com/view/OnQueueChangeFixReminders> should
get you most of the way there as a jumping-off point. Obviously, you'd
change the scrip condition to "On Resolve" and you'd use a
$ticket->SetStatus('resolved') call in place of the
$Ticket->SetQueue($queue) in the while loop...
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: [email protected]
[mailto:[email protected]] On Behalf Of Jim
Tambling
Sent: Tuesday, February 10, 2009 4:37 PM
To: [email protected]
Subject: [rt-users] Reminders still open after a ticket is
closed
If I set a reminder for a ticket, after the ticket is resolved
the reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
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