> I have this working in my RT 3.8.2 installation. It isn't a very busy system > and I have yet to notice any performance issues. We only get about 50 > tickets per day and it has less than 5000 tickets in the system.
This has been working. Incoming tickets are scanned for CFs, then merged when the CF i'm looking for matches. Now here's a funny story... I can't create any child, or refers-to, or any other sort of new ticket linked to this one. It has the same CF value, and is being Created, so.... it gets instantly merged into the original ticket... The only workaround i can think of is to restrict the search and merge to a queue, and create linked tickets outside that queue, but that isn't very satisfying and means explaining to everyone why they can never have two linked tickets in the same queue. Anyone have a better idea? -- /chown -R us:us /yourbase _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
