[snip] > Ruslan Zakirov wrote: > RT::Extension::SLA shipped with pretty good scrips that can be > disabled and re-enabled to turn off or turn back on some > functionality. For example it has scrip that sets default value of the > SLA according to the config. Starts/Due dates are set by another scrip > which doesn't care when and by whom SLA CF has be changed. Such setup > allows you to disable assigning of default service level for tickets > and set them manually for every ticket (some companies may like it). [snip] Ruslan, Are these scrips or how to use them documented anywhere?
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