So I used the method Jesse described for matching inbound requests and
am having the following problem:
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '45' to
'95'
Mon Feb 23 18:10:00 2009 RT_System - Priority changed from '95' to '45'
I have one scrip to lower the priority on Correspondence, and this one
to raise it:
if( $self->TransactionObj->IsInbound ) {
if( $self->TicketObj->Priority < 50 ) {
$self->TicketObj->SetPriority( $self->TicketObj->Priority + 50 )
}
}
return 1;
How do I make sure this doesn't match tickets which I opened for
myself and am updating periodically?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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