I installed, the RT-Extension-CommandByMail-0.06. on RT version 3.6.3. I have the following in the RT_SiteConfig.pm: " Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed , "rt.log"); #log to rt.log @MailPlugins = qw(Auth::MailFrom Filter::TakeAction); 1; " The email sent to RT is as follows: FROM: [email protected] (has rights to reply and comment to tickets) TO: [email protected] SUBJECT: [vzbi.com #51252] Test Ticket CF.{Status of the Issue}: Research RESULTS: The email gets added in ticket #51252 as correspondence, but the Custom Field by the name of 'Status of the Issue' does not get the value of 'Research' any help will be appreciated. Kamber
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